We aim to dispatch orders within1-2 business days unless stated in the product description. Tracking details for orders will be provided when item has been sent. Your order can be tracked via the NZ Post & NZ Courier websites .
Standard Delivery: We offer free delivery for all orders over $110 or a flat rate of $5.95
Bulky Goods: 3-14 days, Bulky items charged at a flat rate of $12 . More information below.
Local Pickup: If you are local to Pukekohe and wish to collect your order, please select the Pickup Option and we will contact you to arrange.
Please contact NZ Post if your item arrives late, damaged or is lost. Unfortunately we can't take responsibility for such occurrences.
*Bulky Goods are excluded from our free delivery for orders over $110 offer and from any promotional free shipping offers.
Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box.
We use a combination of NZ Post and NZ Couriers to get your order to you as quickly as possible.
All orders are packed, checked, and sent from our warehouse in Patumahoe, Auckland. We dispatch from Postcode 2679.
Please ensure the correct address details are recorded on your order. If we need to resend your returned order, additional costs incurred to redirect a parcel will be passed on to you.
If items are not collected from pick up locations (eg: post offices) within the required timeframe and returned to us, the purchaser will be responsible for re-delivery fee.
Pre-Order Items: If your order includes an item that is listed as 'pre-order', all items will be shipped together when all pre order items has been received. If you need items that are not pre order, sent immediately - please place separate orders.
We do not accept cancellation of any 'Pre-order' items.
If a discount code is not added at checkout and applied to your order, we are unable to credit or refund any amount after a transaction has been processed.